Oracle sales Cloud

                                                                               

                                                                                           

Oracle sales Cloud :-

      The Introduction to Oracle Sales Cloud seminar is designed to provide those new to Sales Cloud with an overview of this solution’s business benefits and capabilities. Through functional demonstrations, you’ll gain an understanding of the navigation, key product features, and analytic capabilities of the Sales Cloud solution.However, as this is a seminar Oracle University does not include hands-on activities for students.

You’ll learn about the key features and functionality offered by the different modules within Sales Cloud, including: Sales Force Automation, Sales Forecasting, Territory Management, Sales Performance Management, Customer Data Management, and Sales Analytics.

Learn To:

• Describe the key features and business benefits of Sales Cloud
• Verify and review the initial settings
• Set up the Accounting Calendar
• Review Currency and Geographies
• Set up the user and product
• Manage an account and content
• Manage leads
• Link Sales Cloud to other devices and applications like Mobile, Outlook, and Social Network
• Understand the analytics capabilities within Sales Cloud

 Audience 

• Business Analysts
• Functional Implementer
• Sales
• Cloud User

Course Topics

Introduction

• Web Experience Customer Service
• Contact Channel Contact Center
• Knowledge Management
• Policy Automation
• Field Service Management

Platform Overview

• Architecture
• Solution Overview
• Global Support
• Resources

Agent Desktop Features: Administrators and Agents

• Initial Setup and Agent Desktop
• Core Business Objects
• Administration
• Automation and customization
• Interactions
• Agent assistance

Analytics and Reporting

• Introducing Oracle Service Cloud Analytics
• Custom Reports and Modifying Standard Reports
• Key Features
• Report Types
• Dashboards
• Sharing Options
• Report Management

Course Objectives:-

• Get an overview of the Oracle Sales Cloud platform
• Get an overview of setting up the user and product
• Learn about Agent Desktop Features: Administrators and Agents
• Learn about Analytics and Reporting

Benefits to You

By taking this seminar, you'll gain an understanding of how you can leverage the capabilities of the Sales Cloud solution to engage customers earlier and to accelerate and close more deals

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